Our Response to Covid-19
To Our Loyal Customers,
We hope you'll take a moment to read this message and we hope that you and your families are staying safe and healthy during these challenging times.
As the world's first beer of the month club - founded in 1992 - we take our responsibility to our customers seriously and we wanted to let you know how we're responding to the unique challenges presented by the worldwide coronavirus pandemic. We hope the following will help answer any questions you may have but, as always, you can also reach us 7 days a week at 1-800-213-6353 or by email at email@example.com.
Yes, we're happy to report that we're still open for business and taking orders. Because we ship direct to consumers, we've been designated "essential" and we do not anticipate any changes in that regard. In addition, we are continuously monitoring the status of our nationwide shipping partners and we are committed to communicating with each of you regarding your delivery status and tracking information.
We're also working with our carriers to minimize contact at the point of delivery and ensure that your orders are being processed and delivered with a renewed focus on the health of their employees and the cleanliness of their facilities and vehicles.
Along with our customers, our other priority is our Beer Across America team members and we're doing everything we can to help them take care of themselves and their families. We've maintained 100% of our staff - without any layoffs - and transitioned more than 90% of our team members to work from home. Most importantly, our entire customer service team remains available and ready to assist you with the same superior level of service you've enjoyed for more than 25 years.
Like other small businesses across the country, we're facing these day-to-day challenges with a uniquely American, can-do attitude and we're working hard every day to exceed your expectations and earn your business. We appreciate each and every one of you and we thank you for your continued patronage. We're here every day for you, and because of you.
All of us at Beer Across America