FAQ
When will my shipments arrive?
When you place your order, we'll ask you what month we should begin shipping and how often (monthly, every-other-month, or every third month). Based on your answers we'll ship twelve premium craft beers every month (four varieties from two different breweries) and your deliveries will always arrive the last week of the scheduled month.
If you're sending a gift we can send a personalized gift announcement by email or USPS as soon as today. We also offer the ability to print a full-color pdf gift announcement right from your computer.
Can I choose the beers that I'm going to receive?
Now what fun would that be? We spend most of our time sampling awesome beers from America's best independent breweries and the coolest ones we find are what we send our members. That's the whole point of Beer Across America - not to choose a bunch of beers you already know you like, but to try new and exciting beers you've never tasted from artisan brewers you've probably never even heard of.
What kind of beers do you deliver?
All kinds. Ales, lagers, stouts and porters. We love each and every one. We also try to feature interesting seasonal varieties when we can and many of our monthly selections have taken top honors at tasting competitions all over the world. There's really only one rule we have and that's our unbending policy that every beer we send will be delivered in 12oz glass bottles and never cans. We know other clubs are experimenting with cans but we're holding firm. Our members deserve the best and the quality of bottled beer is more important to us than the convenience of shipping in cans.
How can I pay?
We accept Visa, Mastercard, American Express and Discover. Most of our customers choose the convenience of paying for their order in full at the time of placement but you can also choose monthly payments is that works better for you.
How do I update my address or credit card information?
Our customer service team is available 7 days a week by email at support@beeramerica.com or toll-free at 1-800-213-6353.
Will I have to sign for my delivery?
Since you're receiving alcohol, our shipments require an adult signature at delivery. Over the years we've found that many of our customers prefer to have their deliveries made to a business or other daytime address to avoid missed shipments. We send tracking information to our customers by email to help them plan for their deliveries.What kind of commitment am I making?
None at all. Stay a member as long as you'd like and cancel at any time to receive a full refund for any future shipments. Just remember that any cancellations or change requests made after the 15th of the month will apply to the following month's shipment.
Can I pause my membership? Or change my delivery schedule?
Of course. But please make sure you contact us by the 15th of the month. If you contact us after the 15th, any changes you make can only be applied to the following month's shipment.
Do you offer a guarantee?
Yes. We guarantee your shipments will arrive fresh and undamaged every single month. If they don't, just contact us within 30 days of your scheduled delivery date and we'll replace your shipment at no cost. Please note that we're unable to provide free replacement shipments in cases where a recipient is not available to receive their shipment, we've been provided incorrect delivery information, or delivery issues are not reported to us within 30 days of a shipment's scheduled delivery date.
